Tentang Kita (About Us)

About Penjejakan

Penjejakan.com is a well-known parcel tracking platform in Malaysia that has been providing accurate and comprehensive tracking information since 2023. Our main objective is to be the top choice for all Malaysians when it comes to tracking their parcels, regardless of where they are being delivered.

Our focus is on streamlining the tracking process for our users by utilizing efficiency and innovation, with a strong emphasis on customer satisfaction.

In this piece, we will explore Penjejakan.com further, including our fundamental values, history, coverage, technological advancements, and how we can help you easily track your parcels.

Our Vision

Our aim at Penjejakan.com is to be the top parcel tracking platform in Malaysia, providing users with the most comprehensive and accurate tracking information. We understand the frustration of not being able to track parcels efficiently, especially when they are coming from other countries. That’s why we are committed to making the parcel tracking experience easy and hassle-free for our users, no matter where their packages are coming from or going to.

Our Mission

Our aim at Penjejakan.com is to make parcel tracking easier for Malaysians, no matter where they are. We understand that people have busy lives and may not have the time to constantly check on their parcels.

That’s why we strive to simplify the tracking process and provide timely updates on packages. Our platform makes it effortless to monitor parcels, removing any hassle or inconvenience.

Our Culture

At Penjejakan.com, our main focus is always on our customers. We prioritize being innovative, accurate, and efficient in order to provide the best tracking service possible.

Our approach centers around our customers and involves actively seeking and implementing their feedback to constantly improve our platform. We understand the significance of a smooth and effortless parcel tracking experience, and we are dedicated to making that a reality for our valued customers.

Our Core Values

Our company is guided by three core principles that shape our operations. These values define our purpose and are crucial to our success as a tracking platform.

• Accuracy: Our top priority is providing precise tracking information to our users. We understand the importance of knowing the exact location of your parcels, and we are committed to delivering real-time updates for your peace of mind.
• User-friendly: We believe tracking packages should be effortless. That’s why we have designed our platform to be easy to use and efficient, making it simple for you to track your shipments.
• Innovation: As the logistics industry evolves, we strive to stay ahead by constantly innovating and improving our platform. By staying up-to-date with the latest technology, we aim to provide our users with an exceptional tracking experience.

Our History

GiaoHangTotNhat.VN started as a fast delivery company operating through its website. Over time, the brand and structure of GiaoHangTotNhat have undergone significant changes.

From 2017 to 2021, the company operated as Best Express District 7, HCMC, Vietnam – GiaoHangTotNhat.VN, with NECTAR as its legal entity. This was a crucial phase in establishing a strong local presence in the logistics industry.

In the following years, from 2021 to 2023, the company transformed into Best Express GiaoHangTotNhat – Thu Duc Branch, under the legal entity of Gia Nguyen Company. This allowed for an expansion of services and a wider reach.

In late 2023, Penjejakan.com was launched as a member of the GiaoHangTotNhat.vn group, providing parcel tracking services in Malaysia. This strategic move aimed to strengthen the international presence of GiaoHangTotNhat.vn and offer Malaysians a personalized and superior tracking service.

Penjejakan.com was founded by a team of experienced professionals in logistics and technology in the fourth quarter of 2023. Recognizing the need for a more comprehensive and accurate parcel tracking platform in Malaysia, GiaoHangTotNhat took the initiative to create one. With our combined expertise, we developed a cutting-edge tracking platform that has become the preferred choice for many Malaysians.

Our Service Network

Penjejakan.com has a wide integration with more than 100 logistics and delivery companies in Malaysia and globally. This allows us to effectively monitor the location of your parcel regardless of where it is being delivered.

Our extensive network enables us to provide you with precise and timely updates on your parcel’s whereabouts and expected delivery time. We have partnered with well-known logistics and delivery companies such as Ninja Van, J&T, DHL, UPS, FedEx, and others.

Currently, our tracking system can track orders from various popular companies in Malaysia including SF Standard Express, J&T Express Malaysia, ABX Express, POS Laju, KEX Express, Ninja Van Malaysia, GDEX Express, Shopee Express, Mantap Express, and LINE Clear. These companies are known for their efficient and reliable delivery services in Malaysia.

Our Technology

At Penjejakan.com, we understand the importance of using modern technology to provide our users with accurate and up-to-date tracking information. That’s why we have invested heavily in advanced technology to ensure that our platform runs smoothly and efficiently.

Our state-of-the-art tracking system allows us to give you real-time updates on the location of your package and its expected delivery time. We are constantly upgrading our technology to stay ahead of our competitors and provide our users with a superior tracking experience.

Our Pros and Advantages

Penjejakan.com offers numerous benefits for your parcel tracking needs, including:

• Extensive tracking capabilities: Our platform is connected to over 100 logistics and delivery companies worldwide, providing comprehensive tracking information.
• Real-time updates: Our advanced tracking system provides real-time updates on your parcel’s location and estimated delivery time.
• User-friendly interface: Our platform is designed to be user-friendly, making parcel tracking effortless with just a few clicks.
• Efficient customer support: Our dedicated customer support team is always available to assist with any issues or inquiries regarding your parcel tracking.
• Innovative features: We continuously update our platform with new features to improve the tracking experience and ensure a seamless process.

Key Services We Provide

Penjejakan.com offers a wide range of services to meet the different tracking needs of our customers. These services include:

• Parcel tracking: Our main service is parcel tracking, which provides real-time updates on the whereabouts and estimated delivery time of your package.
• Delivery notification: We also offer delivery notification services to keep you informed about the status of your package while it is in transit or once it has been delivered.
• Personalized tracking: We recognize that businesses and individuals may have multiple packages to track at once. Therefore, we provide customized tracking solutions that allow you to easily monitor all your packages from one place.

About Our Team

At Penjejakan.com, our team is made up of experienced logisticians and technology specialists who are fully dedicated to providing the most efficient parcel tracking service for our clients. With extensive knowledge in logistics, our team aims to simplify the parcel tracking process for our users.

Guideline: How to Track Your Parcel Order in Penjejakan.com

Tracking your package on Penjejakan.com is a simple and easy process. Follow these steps to track your parcel order:

1. Go to our official website, Penjejakan.com.
2. Enter your tracking number in the designated field on the homepage.
3. Click on the Track button.
4. Our advanced tracking system will provide you with real-time updates on the location of your parcel and its estimated delivery time.

The Importance of Tracking Your Package Quickly and Correctly

In our fast-paced world, it is crucial to effectively track your parcels. Whether you are expecting an important document or a gift from a loved one, knowing the exact whereabouts of your package brings peace of mind and allows for proper planning.

Delays or lost packages can cause significant inconvenience and financial loss. By using Penjejakan.com for parcel tracking, you can avoid these issues and ensure the secure and prompt arrival of your packages.

Why Choose Us – Penjejakan.com

Penjejakan.com is the top choice for parcel tracking among Malaysians for various reasons. Our main focus is on accuracy, and we strive to provide our users with the most precise tracking information available. This dedication to accuracy sets us apart from other tracking platforms.

Moreover, our platform is designed to be efficient and user-friendly, making the parcel tracking process quick and hassle-free. We understand the importance of timely and reliable tracking information, which is why we have streamlined our platform for a seamless experience.

We are continuously innovating and updating our platform to enhance the tracking experience for our users. Our team is committed to staying ahead of the game and implementing new technologies to improve our services constantly.

Lastly, our extensive service network is a significant advantage for our users. With integration with over 100 logistics and delivery companies worldwide, we can track parcels from any location, providing convenience and peace of mind to our users. This comprehensive network sets us apart as the leading parcel tracking platform in Malaysia.

Best Logistics / Delivery Companies in Malaysia 2023

The logistics and delivery sector in Malaysia is constantly changing, with new players entering the market every year. By 2023, some of the leading companies in this industry will include:

1. SF Standard Express: Global Logistics Company from China.
2. J&T Express Malaysia: Known for express delivery services.
3. ABX Express: Big brand in Malaysia Logistics.
4. POS Laju: Trusted Malaysian courier & logistics provider
5. KEX Express: a Malaysian brand with over 38 years of experience as a courier service provider.
6. Ninja Van Malaysia: Leading Courier & Logistics Solutions Partner in Malaysia.
7. GDEX Express: a Malaysian express courier company that provide domestic and international delivery with over two decades of experience.
8. Shopee Express: SPX is now at Malaysia also.
9. Mantap Express: Flash Delivery Solution Covering Many Parts of Sabah.
10. LINE Clear: a fully integrated supply chain management specialist providing seamless, reliable and efficient delivery services across Malaysia.

Common Issues During Parcel Tracking and How to Solve Them

Like any other delivery service, there may be common issues that can arise during the tracking process. These include:

• Delays: Occasionally, parcels may experience delays due to unforeseen circumstances such as heavy traffic or bad weather. If your parcel is delayed, our system will provide regular updates on the new estimated delivery time.
• Incorrect address: If you accidentally enter an incorrect delivery address, your parcel may be delivered to the wrong location. In such cases, our customer support team is available to help you retrieve your parcel.
• Lost parcels: While uncommon, there is a chance that parcels may go missing during transit. If this occurs, please contact our customer support team and we will do our best to locate and recover your parcel.

Helpful Tips for Parcel Tracking Your Order

To ensure a smooth tracking experience, we suggest the following suggestions:

• Double check your tracking number: It is crucial to confirm that the tracking number entered is correct to prevent any errors.
• Check your delivery address: Please make sure that the delivery address given when placing the order is accurate.
• Contact customer service: If you have any questions or issues regarding your parcel’s tracking, please feel free to reach out to our customer support team for help.

Contact Us

At Penjejakan.com, we value our users’ feedback and are constantly working to improve our platform. If you have any suggestions, problems, or questions, please feel free to contact us via email or by using the online form on our website.

• Address: Jalan P. Ramlee, 50250 Kuala Lumpur, Malaysia
• Email: [email protected]
• Website: www.Penjejakan.com

Conclusion

In brief, Penjejakan.com is committed to streamlining and updating parcel tracking for Malaysians. Our user-friendly platform, along with our widespread service network and advanced technology, enables us to offer instant updates on parcel location and delivery estimates.

We understand the importance of timely and precise package tracking, which is why we strive to be the top choice for all Malaysians. Choose Penjejakan.com today for a seamless and accurate parcel tracking experience!